Student Handbook

Welcome to Electrical Trades College. This handbook is a summary of information about the College, your rights and responsibilities and our responsibilities as a registered training organization. We are obliged and required to comply with legislation in our operations and the conduct of courses. We set out the main information you need to know in the handbook but you talk to our office and read detailed policy and procedures at any time if you want more information or have any concerns about your study.
We are customer focussed and ready to assist. You are making a big decision when you undertake accredited training and should be informed at all times. We operate in an adult training environment and are open to feedback.

OUR COURSES

We deliver the UEE30811 Certificate III in Electrotechnology Electrician qualification. The new entrant course runs over 48 months or until the relevant competency standards are completed. The RPL Course is a thorough recognition and assessment process, but it can be completed in 5 – 30 weeks as every RPL Candidate is treated individually depending on their work history and experience.

You MUST understand the licensing conditions set down in NSW by the Department of Fair Trading.
UEE30811 course does not guarantee students can become a licenced electrician but is a necessary preliminary step.
Following successful completion with certificates issued for the UEE30811 Certificate III in Electrotechnology Electrician, the graduate can apply to the Department of Education and Communities (DEC) or the Vocational Training Tribunal (VTT) for a Certificate of Proficiency.
A graduate will need at least 12 months relevant electrical wiring work experience utilising knowledge and understanding of the AS/NZS 3000:2007 in the residential, commercial and/or industrial areas. This is prescribed by NSW Fair Trading which requires completion of a ‘Referee’s Statement Electrical Work’ form by an approved, licenced electrician who can verify the performance standard of the graduate. Graduates then apply for their electrical license at NSW Fair Trading.
This is a short summary. The accurate and essential information is on the NSW Fair Trading website.

We are a small, specialist RTO.
We are located at 4/9 Mavis Street, Revesby NSW.
Revesby train station is located 5 minutes from campus.
Parking in side streets is possible.
The college consists of 1-2 classrooms and 1 workshop area. There is also, a kitchen, offices and meeting space.
We are close to the M5 motorway, shops and buses.
See details on the website: www.electricalcollege.edu.au

CEO - Mohamad Kabbara is the CEO responsible for the health and safety of all staff and students and the operation of Electrical Trades College. The CEO is also the ultimate authority for the compliance status of Electrical Trades College.
CONTACT: moe@electricalcollege.edu.au Mobile: 0415 173 773
Training Manager: Salim Haouli is the Training Manager. He handles day to day training and assessment issues and is the first point of contact for all trainers and assessors. CONTACT: sam@electricalcollege.edu.au Mobile: 0451 776 761
Administration Officer: Salim Haouli is the administration office support person. He is responsible for all pre-enrolment information provision, enrolling students and keeping the records to demonstrate the students completing their course.
CONTACT: admin@electricalcollege.edu.au Office: 02 9773 602

The Trainers and Assessors are responsible for the standard of training and safety and for the assessments conducted while students are attending Electrical Trades College.
The trainers manage the classroom and workshop including safety at our venue EVERY day.
The trainers supervise both training and demonstration leading the classes and using Energy Space to conduct the course theory.
The trainers prepare students for the assessments and conduct the theory and practical assessments.
In addition, trainers are responsible for day-to-day course administration. They can and will log in and check your progress in Energy Space regularly. Trainers and assessors must, by law, maintain accurate records of student attendance and participation.
This means our trainers must be licensed electricians with good industry knowledge and understand competency based trainers.
All trainers have a TAE40110 Certificate IV in Training and Assessment or equivalent and all the necessary endorsements to allow them to conduct and assess competency and underpinning skills and knowledge.
It is a pre-requisite of the college that the trainers hold UEE30811 Certificate III in Electrotechnology Electrician or equivalent, and have a current Electrician’s License.

We encourage applications from males and females of all cultures and groups provided that they meet the entry and selection requirements. See the Course Brochure/Blended RPL Course Guide for the ‘selection criteria’.
ETC is a “niche” specialist Training College. To get a place in our course, you must meet the eligibility criteria and complete an interview.
The best way to enquire about the course is to email or call us. You will be given:

• The Course Information Brochure and or Blended RPL Course Guide
• This Student Handbook
• The eligibility ‘Student Self- Check Survey’
• The Enrolment Form and
• The Terms and Conditions of enrolment information

• When you have received the information then
• Complete the eligibility ‘Student Self–Check Survey’
• Then talk to us about your plans to do the course.

When it is confirmed you are eligible and you’ve completed the enrolment form you must pay a course deposit to secure your position.
We will then confirm your place in the course and send out your confirmation and course details. And the payment plans.

UNIQUE STUDENT IDENTIFIER (USI)

It is a requirement that all students in Australia have a Unique Student Identifier (USI). The USI will be a lifelong number which will enable your records and results to be collected in an online system. By having a USI, you will be able to access your training records and results (or transcript) whenever you need to.
We explain this here and will cover the detail again at induction to the RTO. You must have a USI before an RTO can Issue a Certificate or a Statements of Attainment, unless you fall into one of the exempt categories. For further information on USI exemptions, please refer to: http://www.usi.gov.au/Pages/exemptions.aspx
The Department of Industry has developed the following video to help students access a USI: http://usi.gov.au/students/Pages/default.aspx If you are unsure or unable to apply for a USI, we can apply for one for you by completing our USI form and giving us permission to apply for it on your behalf.
Protection of student privacy
Your Unique Student Identifier (USI) contains personal information, contact details and your training records and results. The USI system has been designed to keep this information safe and secure and is only accessed by the organisations and employers you to choose to have access to your records

ETC course and administrative fees are set out in the Course Information Fee Schedule.
The terms and conditions that go with the enrolment form are your agreement with the College. This contains detailed information regarding total fees, payment terms, the nature of guarantees, fees and charges for additional services, refund policy and more.
Non-payment of fees may result in cancellation of your enrolment and the course and non-awarding of a qualification or statement.
Electrical Trades College does not require more than $1500 to be prepaid for any course.

Students are provided with the refund policy prior to enrolment. Refund information is always available from the Administration office.
New Entrant Course variations – Withdrawal or Cancellation from a course and refund request
New Entrant Course - An initial course deposit enrolment fee of $590 is non-refundable. Requests must be in writing or email. A form is completed. The table below outlines the Withdrawal or Cancellation from a course and refund request.

Prior to commencement

• Cancellation requested at least 28 days prior to course commencement date
• A transfer to another course date will be offered. 100% of the initial course deposit enrolment fee
• Cancellation requested 14 days prior to the course commencement date
• A transfer to another course date will be offered. 100% of the initial course deposit enrolment fee
• Cancellation requested less than 14 days prior to the course commencement date A transfer to another course date will be offered. 100% of the initial course deposit enrolment fee

After commencement

• Cancellation or withdrawal notified after you have commenced the course
• 100% of the initial course deposit enrolment fee. The 1st instalment is not refundable. Other payments in the payment plan will be considered on a case by case basis less enrolment and refund fees.
• If more than 50% of the course has been completed, full payment of all fees will be required

➢You must submit notice of the intention and the request for a refund in writing on the ‘Form Refund Application Form.’
➢ Evidence to support the request can be submitted.
➢ You must be up to date with course fees at the time of the request.
➢ The request will be assessed based on information provided and the progress through the course.
➢ If the request is successful, a refund administration fee is charged and deducted from the refund.
➢ A refund calculation letter is provided that explains the decision.
➢ Statements of Attainment for units completed and paid to date will be issued.

RPL Course - An initial course deposit enrolment fee of $700 minimum up to $1500 maximum. Refunds requests must be in writing or email. A form is completed. The table below outlines the Withdrawal or Cancellation from a course and refund request.

Prior to commencement

• Cooling off period – Up to 7 days from enrolment date. Course commencement is the PWR Verification Conversation date. PWR Verification Conversation will take place within 7-14 days upon receiving PWR Document.
• 100% Refund
• After commencement (PWR Verification Conversation)
• $700 Enrolment Fee NON REFUNDABLE

After commencement

• Cancellation or withdrawal after you have commenced the course
• $700 Enrolment Fee NON-REFUNDABLE. Other payments in the payment plan will be considered on a case by case basis.
• If more than 50% of the course has been completed, full payment of all fees will be required.

Special circumstances for course refunds:

ETC has the discretion to approve refunds if the customer would be unreasonably disadvantaged if not granted a refund - for example:
A customer meets with a serious misadventure, serious illness or hospitalization (two week period minimum) supported by a medical certificate.
Special circumstances that have been discussed and agreed upon between the customer and the Director.
The following circumstances would not be accepted for a refund:
- Job change or retrenchment
- Change in work hours
- Inconvenience of travel to class.
- Moving interstate
- Where a customer has commenced a course believing that they can meet the requirements and then find that they are unable to do the course, a part refund for the component of the course not commenced may be given.
- An interview will assess the circumstances. The refund will be dependent upon the length of time they have been attending training and what competencies have been achieved.
- Where more than 50% of the course is completed, there will be no refund.
➢ The final decision is at the discretion of the CEO

Legislation requires Electrical Trades College to provide equal opportunity for staff and students. Each of our staff members is aware and trained in access and equity and EEO principles through our operations and policies. Staff [Date] 9 have responsibility for supporting access and equity for all students. Our students are made aware of their rights and responsibilities through this Student Handbook.
The CEO acts as the access and equity officer for Electrical Trades College so if you are experiencing any harassment or discrimination, refer the matter to the CEO in person or by email in writing.
Electrical Trades College:
• Aims to ensure that access to employment and training is available, regardless of gender, socioeconomic background, disability, ethnic origin, age or race.
• Delivers training services in a non-discriminatory, open and respectful manner.
• Ensures staff are appropriately skilled in access and equity issues, including cultural awareness and sensitivity to the requirements of clients with special needs.
• Provides facilities updated to provide reasonable access to clients of all levels of mobility, and physical and intellectual capacity.
• Conducts client selection for training opportunities in a manner that includes and reflects the diverse client population.
• Actively encourages the participation of clients from traditionally disadvantaged groups and specifically offers assistance to those most disadvantaged.
• Provides culturally inclusive language, literacy and numeracy advice and assistance that assists clients in meeting personal training goals.
• Is accountable for its performance in adhering to the principles of this policy, and welcomes feedback as part of its quality improvement system.
• Requires staff and students to comply with access and equity requirements at all times.

You Have the Following Rights as a Student
• To be provided courses of high quality that recognise and appreciate your individual needs and learning styles
• To be provided with high quality, compliant training and/or assessment by Electrical Trades College
• To be treated with respect by others, fairly and without discrimination.
• To be free from all forms of intimidation.
• To study in an ordered and cooperative environment.
• To have any disputes settled in a fair and rational manner.
• To work and learn in a supportive environment without interference.
• To express and share ideas and to ask questions.
Support Services
The teaching staff of Electrical Trades College are available to provide general advice and assistance with matters such as studying, learning online, homework, English language problems. Students requiring personal, special assistance will be referred to an appropriate external service. Any costs associated with the external service will be at your own expense. In the case of a participant where there is a specific identified language and/or literacy or mathematics gap then reasonable adjustment will be considered and the methods of assessments can be modified such as oral assessment so that they can maximize their opportunities of demonstrating competency.
Sick Leave
Students who feel they are unable to undertake any aspect of the qualification as a result of their feeling ill are required to submit a sick certificate from a registered medical provider to Electrical Trades College. Whilst missed assessments and deadlines will be entered onto the class rolls, these must be made up at an agreed date. [Date] 10
Approved leave
Students must apply for Approved Leave in writing and submit supporting documentation such as a medical certificate from a registered medical practitioner or evidence of changes in work conditions. This will be dealt with a case by case basis.
Withdrawal, cancellation Requests must be in writing or email. A form is completed. See ‘Refunds’ on pages 7-8.
Respectful Behavior
To ensure all students gain the maximum benefit form a course, we reserve the right to remove any person(s) who displays dysfunctional or disruptive behaviour. You must be of good behaviour and respect the rights of others.
Unacceptable Behavior
• Interruptions of the trainer whilst delivering course content during real-time demonstrations
• Being disrespectful to other participants.
• Harassment by using offensive language.
• Sexual harassment.
• Acting in an unsafe manner that places you or others at risk.
• Refusing to participate when required in group activities.
• Continued absence at required times.
• Being under the influence of alcohol or illegal drugs.
• Other objectionable behaviour.
Where a student breaches our rules, the following applies
• A Trainer or the Training Manager will contact you to discuss the issue or behaviour & to determine how the issue might be rectified. This will be documented, signed by all parties and included on your personal file.
• If your behaviour continues or the issue is unresolved, you will be invited for a personal interview with the CEO to discuss this issue further and to make you aware of our complaints procedure that is available to you. This meeting and its outcomes will be documented, signed by all parties and included on your personal file.
• Should the issue or behaviour continue, you will be provided with a final warning in writing & a time frame in which to rectify the issue. A copy of this letter will be included on your personal file.
• Should the issue or behaviour still continue, training will be withdrawn and you will be notified in writing that your enrolment has been terminated.
• If you believe that the termination of your enrolment is unjustified, then you have 20 days in which to file a written complaint/appeal. Please refer to the complaints and appeals section of this handbook.
While we hope that these situations do not happen, we are committed to a very transparent process to ensure that all parties are satisfied with the final resolution.
Expulsion
Electrical Trades College reserves the right to expel students for serious breaches of discipline following appropriate Electrical Trades College disciplinary procedures. Fees paid are not refunded for expelled students.

Use of Your Personal Information
On your enrolment form there is a place to sign to say that we can provide information to Government Departments about your enrolment, attendance and performance. We do this as it is required by the Government. Your personal information will only be used for training and assessment purposes or purposes relating to your enrolled course(s). However, from time to time, we may ask your permission to use your photo or testimonial for marketing purposes. In this case, you will asked to give your written permission.
It is a requirement of the Australian Skills Quality Authority (ASQA), to request participant’s permission to release information in certain circumstances. In this instance, your personal details and student records may be made available to:
• any Commonwealth Government agency and/ or
• any State Government agencies and/or
• When requested by a court/tribunal.
Electrical Trades College is committed to protecting the privacy of your personal information. You have the right to see and review your personal and training file at any time provided you organise it with the Director with a minimum of 2 days’ notice.
We have a Privacy Policy that sets out the way we handle personal information, including the use and disclosure of personal information and rights to access your personal information. Electrical Trades College will exercise strict control over confidential information. If a third party requires client information we will require your prior written consent prior to the release of any information.

The Work Health and Safety Act is strongly enforced Australia-wide. It means that you cannot be placed at risk through anything that you may be asked to do by Electrical Trades College.
Your trainers and assessors have been specially trained in Electrical Trades College safety standards.
Your training rooms and workshop are checked for risk and safety every time the space issued.
We require students to wear appropriate PPE when learning and practising at all times in the workshop.
It is everyone’s responsibility to keep a safe learning and working environment.
We are an alcohol and drugs of abuse free centre: undertaking any part of your study intoxicated or affected by drugs of abuse may result in suspension or termination from the course. If you are caught selling or undertaking any other illegal activity, then you may be reported to the Police for appropriate action.
If you act unsafely, then you may be required to undergo additional training to demonstrate that you understand the safety requirements and are able to comply with them.

All complaints and appeals must be dealt with in a constructive and timely manner.
Complaints
Complaints are an opportunity to improve our services.
Management will consider complaints as a matter of priority and within the guidelines of legislation and following our procedures. All internal avenues for resolution will be pursued
Each step of the complaints and appeals process Electrical Trades College will allow the student to make representation either orally or in writing prior to reaching a decision.
If the student has complaints that do not directly concern Electrical Trades College but may affect their ability to achieve competency, they shall be referred to appropriate external support groups for assistance
All complaints must be dealt with in a constructive and timely manner. We will set out the process in “Plain English” in pre-enrolment information and we will emphasise this information at induction. The procedures include complaints handling at an informal level and we expect most complaints to be resolved at this level with our focus on client and staff satisfaction.
Records of complaints that escalate to a formal complaint or written complaint will be recorded by the Administration Office. They are kept on file and reviewed to ensure that they are fairly dealt with according to legislation, policy and procedure.
Similar grievances from more than one staff member, employer or client will be further investigated as this would indicate an area for improvement of RTO operations or services.
Management will consider complaints as a matter of priority and within the guidelines of legislation and following our procedures. All internal avenues for resolution will be pursued. We include complaints as an agenda item on our management meetings

1. Discuss the issue with the member of staff or trainer involved or other student
You might have a grievance about:
• Our RTO and administration staff
• Your course
• A Trainer or an Assessor or Supervisor in a work placement
• Another student or person at the RTO
We encourage students to talk directly with the person involved and see if you can sort out the issues of concern.
2. Discuss the issue with the Training Manager
Where talking with the person is not appropriate, the complaint can be discussed with a member of staff –probably the Training Manager or CEO by phone or in person. We will seek an immediate resolution of the matter if possible within our roles in the management of the RTO. We will communicate with you, discuss the matter with other parties and seek resolution. We must refer to our RTO policies and procedures and point this out to you as the complainant and the process will be fair and transparent. This may take 10 days.
3. Fill in the written complaint form and it will considered by the CEO
If the complainant is not satisfied with the suggested resolution, we will advise you to put the complaint in writing on our complaints form and submit. This form can be sent be email to the CEO. See the email address on the website.
The complaint goes to the CEO who will consider the written complaint. Where the matter may involve the CEO, we will use an agreed third party to consider the complaint and the resolution proposed. This will make the process fair and transparent.
4. How we advise of the complaint resolution and give written notification of the decision
A meeting or phone conference may be offered to the complainant. Details of any meetings with the complainant will be recorded in writing and the complainant informed within 28 days of receipt of the written complaint of the RTO’s decision related to the complaint. A support person can be there with the complainant.
5. If our internal process has not worked, we move to final decision through mediation
5. If agreement still cannot be reached, and the complainant wishes to pursue the matter, our RTO offers a mediation service at no cost. This is the final step in our internal complaints resolution process and we hope the complaint can be resolved to the satisfaction of all parties. Again, the decision of the mediation will be recorded and sent to all parties within 28 days of the final mediation meeting. This will be the final decision. We do expect this to be completed within 60 days. If more time is needed, we will write to you and explain the delay and keep you up to date on progress of the matter.
6. Complaints improve our client services and continuous improvement
6. Complaints and appeals are logged in the complaints and assessment appeals register and retained in our compliance records. We treat complaints as feedback that can improve our client services and quality assurance in the RTO
7. Take the complaint to an external agency
7. Once mediation has been provided and closed out, we will advise the complainant that all internal processes have been exhausted. There is an external agency who can deal with your complaint:
NSW Department of Fair Trading. This is the external agency that deals with consumer complaints such as fees, discrimination or other matters.
National Training Complaints Hotline give advice and refers you to the correct training body: Phone: 13 38 73 Mon- Friday 8am – 6pm
Written complaints can be emailed to skilling@education.gov.au.
8. The role of ASQA in investigating complaints after internal processes are exhausted.
8 We will also provide a link on the website about the RTO regulator’s complaints handling process. The Australian Skills Quality Authority (ASQA) is the national regulator for Australia’s vocational education and training sector, it regulates courses and training providers to ensure nationally approved quality standards are met. It is not ASQA’s role to arbitrate between aggrieved parties. ASQA receives and investigates complaints in order to manage the risk of training providers not complying with their legislative obligations. Students will be informed on the regulatory role of ASQA at induction

Records of assessment appeals that escalate to a written appeal after resubmission or re-sits are marked by the Assessor as per our procedures will be recorded on our Assessment Appeals Register.
The appeal, assessment tasks and history of marking and feedback are kept on file and reviewed to ensure that they are fairly dealt with according to legislation, policy and procedure.
Similar requests from more than one student for assessment appeals for a particular task and Assessor will be further investigated as this may indicate an issue in the assessment process for the course.
Assessors will moderate assessment decisions to check for validity, consistency and fairness. Management will consider assessment appeals in a timely manner and within the guidelines of our procedures. They are an opportunity to improve our training, assessment and client services

1. Discuss your results with the Assessor who marked your work
For all assessment tasks but in particular for final assessment tasks, if the student appeals the results, the Assessor will immediately discuss the feedback provided and the assessment outcome to clarify the decision of Not Satisfactory or Not Yet Competent. This must be done within 14 days from the result date.
2. Request a re-marking by the same Assessor or another Assessor
If agreement cannot be reached, the student has the right to request a re-marking where the work is assessed again by the same Assessor, or that another Assessor undertakes the marking of the submitted work for assessment. This must be done within 14 days from the result date.
3. Fill in and send a written assessment appeal form that will be considered by the TRAINING MANAGER
If the assessment decision remains Not Satisfactory or Not Yet Competent after the re-marking and the student is still not satisfied, then the Training Manager shall discuss the assessment decision with the student and the Assessor. The request must be submitted in an assessment appeal form within 28 days of the date of the remarked results.
4. The Appeal resolution by meeting or phone then the TRAINING MANAGER will send written notification of the decision
A meeting or phone conference may be offered to the student who is appealing the decision. Details will be recorded in writing and the appellant informed within 28 days of receipt of the written appeal of the RTO’s decision related to the appeal.
5. Final decision through mediation and external assessment
If the appellant is still not satisfied with the result and wishes to pursue the matter, we offer an external mediation and assessment service through E-Oz Energy Skills Australia . This is the final step in our internal complaints resolution process and we hope the assessment decision can be resolved to the satisfaction of all parties. This is at no cost to the complainant.
Again, the decision of the mediation by a third party Assessor will be recorded and sent to all parties within 28 days of the final mediation and assessment consideration. This will be the final decision.
6. You have 3 months to submit assessment appeals
Formal written appeals against an assessment decision must be submitted within 3 months of the submission date of the assessment. Appeals will not be considered after that date.
7. Appeals improve our quality of training and assessment
Complaints and appeals are logged in the complaints and assessment appeals register, reported to management meetings and retained in our compliance records.
8. Take the appeal to the national training complaints hotline
Once mediation and the external assessment services have been provided, we will advise the student that all internal processes have been exhausted. He/she can take the matter to the National Training Complaints Hotline. Phone: 13 38 73 Mon- Friday 8am – 6pm Written complaints can be emailed to skilling@education.gov.au.
9. The role of ASQA in investigating issues around quality of training and assessment after internal processes are exhausted.
Our RTO will also provide a link on the website about the RTO regulator’s complaints handling process. The Australian Skills Quality Authority (ASQA) is the national regulator for Australia’s vocational education and training sector, it regulates courses and training providers to ensure nationally approved quality standards are met. It is not ASQA’s role to arbitrate between aggrieved parties. ASQA receives and investigates complaints in order to manage the risk of training providers not complying with their legislative obligations. Students will be informed on the regulatory role of ASQA at induction.

Units of competency
Competency involves the specification of skills and knowledge and their application to a particular standard of performance required in the workplace. This is listed in the course brochure and also the course and unit details listed on http://training.gov.au/ .
Learning and practice
In competency based training you have to demonstrate and practice the skills and knowledge that you are learning. You will be using content from the Energy Space LMS and legislation and textbooks. And hands-on learning in the workshop. Then, of course you are learning under supervision back at the on-the-job hours at work.
Work performance Throughout your course, work performance is a major component of applied learning and skill development. Later in the course, it becomes an important part of your final assessment evidence.
Assessment Assessment of your skills and knowledge under a range of conditions and over time against the requirements of each unit of competency. There are 22 units completed over 48 months so this is a major exercise.
But the assessments are not intended to be a stressful activity. We provide plenty of demonstration and practice and of course, you are working in the industry and practising hopefully on the job. It is in your long-term interests to ensure that all of the skills necessary for the job have been mastered; our aim is to help you to learn those skills in the right way.
There is a detailed term by term delivery schedule.
There is a detailed term by term assessment schedule
There are extra opportunities to do more learning, practice and re-sits of assessments.

Five assessment points
A. Online Quiz – in Energy Space
B. Unit Knowledge Test – in Energy Space
C. Unit Practical Skills Test
Observation and Questioning D. Unit Summative Practical Skills Test Observation and Questioning
E. Work performance logged in
E- Profiling
What it is called and when it will happen
Theory formative assessment. A written assessment completed online and auto marked. This can be conducted in the classroom under the eyes of the assessor or completed in your own time. Retained online in Energy Space where the assessor has access to all records. You must gain satisfactory level to progress.
Theory final (summative) assessment This is conducted in the classroom under the eyes of the assessor. It is set up as written questions completed online. Retained online in Energy Space where the assessor has access to all records. You must gain satisfactory level. The theory summative assessment is completed 1 week after the theory sessions have been completed according to the timetable/sequence of delivery.
Practical formative assessment
Conducted within the workshop under supervision of the assessor. Must gain satisfactory level.
Practical final (summative) assessment
Conducted within the ETC workshop by the assessor.
You must gain satisfactory level. Video evidence is retained by the RTO. The practical summative assessments are conducted within the 1 week following satisfactory completion of the Unit Knowledge Test.
All assessments must be completed within the 4 weeks after completion of the theory delivery
Supplementary workplace log of skills applied in a range of conditions on-the job. Completed by the student in a weekly record in profiling cards. and verified by the nominated supervisor. Online in Energy Space.
This is supplementary evidence that can and will be used for assessment of the critical evidence and range of conditions.

Electrical Trades College recognises the qualifications that are presented by any student, provided that they are original (or verified) copies from any Australian Registered Training Organisation.

All students are offered the opportunity to apply for recognition of their existing skills prior to the course. commencement, at induction and throughout the course.
This will be managed on an Individual Training Plan agreed between the Training Manager and the student.
The RPL / RCC process allows students to apply for “fast track” recognition for previous study, currency in electrical trades work, other life and educational experience that matches the learning outcomes of specific units of competence within their course.
RPL/ RCC applicants will complete a separate form and interview.
All RPL / RCC applicants will be asked to provide evidence to support their claim.

When you have completed an equivalent or same accredited unit of study at another Registered Training Organisation, that is identical to one in which you are currently enrolled you may be eligible for Credit Transfer. This means that you won’t need to complete that unit of study again.

Once you have successfully completed all of the units of competency required by your course, you will receive your Certificate in person or in the mail. The Certificate lists the qualification gained and all of the individual units that make up the subjects within the course.
This is an important document and should be stored carefully. You will have to present it if you are applying for your certificate of proficiency or courses at any other Registered Training Organisation. It may also be required by an employer or other person.

If you leave the course without actually completing and being deemed competent in all of the assessments in full, then you are only entitled to be issued with a Statement of Attainment. This is simply a list of those units that you have been competent in during assessment.

If you need additional copies of your qualification, then application must be made to the Director of Electrical Trades College in writing with proof of identity provided.
Ideally you should attend Electrical Trades College to confirm that it is you that is asking for the copy of the qualification and why you need it.
Other people or companies will NOT be able to get a copy of your qualification or academic record if they cannot clearly establish that:
• You have authorised this information to be released
• They are the person or company to whom the information is to be transferred
• That the necessary fee has been paid.

Electrical Trades College actively wants your feedback and regularly undertakes evaluations of all courses and activities to achieve continuous improvement. You are asked to complete Student Feedback Forms at various times throughout the course.
Any complaints or deficiencies are documented to ensure appropriate follow up action is taken.

OUR COMMITMENT TO QUALITY CUSTOMER SERVICES

Electrical Trades College undertakes to meet the requirements set down as a registered training organisation and the VET Quality Framework. Our responsibilities are set out in standards, our Policy Manual and in this Handbook for course participants.
For copies of the full ETC Policy Manual and forms ask at the Administration office.

YOU WILL ASKED TO COMPLETE THIS DECLARATION WHEN YOU COMMENCE THE COURSE.
I herewith confirm that I have received a copy of this Student Handbook and have continuing access to this Handbook and that I understand the contents. I agree that I will follow the College policies and rules and requirements that are listed here at all times.
I have completed Electrical Trades College induction/information session and am ready to commence the course. I understand that I can get access to policies and procedures and forms from Administration.